Customer Relationship Management (CRM) has become an essential tool for small businesses aiming to improve customer interactions, streamline operations, and enhance decision-making processes.
This presentation provides practical information on how a small business can leverage CRM to improve customer service, increase sales, and drive customer loyalty.
Attendees at this presentation will be provided with:
An Overview of The Customer Relationship Management Process
Case Studies and Examples of Small Business CRM
A Look at Software Alternatives for Small Business CRM
Meet your presenter:
Bob Starinsky is a seasoned business professional with over 40 years of wide-ranging experience in the banking, manufacturing and consulting fields. In addition, he is a twice-published author and a former business educator.
Bob is an Accredited Small Business Consultant (ASBC) and currently works with small businesses in the Chicago metropolitan area.