The AI-First Escalation Model – Human by Appointment
Name:
The AI-First Escalation Model – Human by Appointment
Date:
September 15, 2026
Time:
10:00 AM - 11:30 AM CDT
Website:
SCORE Registration
Event Description:
Learn How To:
Redesign the handoff so machines run the front line and humans run the moments that matter
· Avoid the mistake of keeping humans on standby and chat windows staffed during business hours. "Just in case the AI can't handle it."
· Realize what actually happens when you keep humans in front of every conversation, because "just in case" is the most expensive insurance policy in modern business.
· Understand the cost of staffing a chat window during business hours, because 60% of your customers message at night.